Refund and Cancellation Policy
Last updated: July 28, 2026
Refunds and cancellations are governed by the signed proposal, statement of work, or order form for your engagement. Where that document is silent, the general principles below apply. This page summarises how we handle refunds; it does not replace your contract.
1. Your contract comes first
Every engagement is quoted and agreed in writing before work starts. Payment milestones, deliverables, notice periods and any refund arrangements are set out in that document, and its terms take precedence over this page and over our general terms of service.
2. Project work
Our services are professional and digital, and work begins promptly once an engagement is agreed. Fees for work already performed are non-refundable. If a project is cancelled after kickoff, completed and delivered work is billable, and any deposit is applied against the work performed up to the point of cancellation. Where the deposit exceeds the value of work performed, the balance is refunded.
3. Retainers and ongoing plans
Monthly and quarterly plans have no long-term lock-in. You may pause, downgrade or cancel with 7 days written notice, effective for future billing periods. A period already in progress is non-refundable, and you keep access for the remainder of the period you have paid for.
4. Duplicate or incorrect charges
If you are charged in error, charged twice, or invoiced an incorrect amount, contact us and we will correct it. Verified billing errors are refunded in full to the original payment method, normally within 5 to 10 business days depending on your bank or card issuer.
5. How to request a refund or cancel
Send your request through our contact page, quoting your invoice number and the reason for the request. We acknowledge refund and cancellation requests within 2 business days and aim to resolve them within 10 business days. Approved refunds are issued to the original payment method.
6. Disputes
If you are unhappy with a deliverable, contact us before raising a payment dispute. Most issues are resolved faster directly, and we would rather fix the work than argue about the invoice. If we cannot reach agreement, the dispute resolution and governing law provisions in our terms of service apply.
7. Statutory rights
Nothing in this policy limits any rights you have under applicable consumer or commercial law.
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