AI Voice Agent Development
Phone Calls That Handle Themselves
We build AI voice agents that answer calls, qualify leads, book appointments, and resolve support tickets — and they sound human the entire time.
Here's what an AI voice agent actually is: it's an autonomous system that handles live phone conversations using speech recognition (ASR), large language models (LLMs), and text-to-speech (TTS). It listens, understands intent, holds conversational context, and takes real actions — booking appointments, updating CRMs, qualifying leads, routing calls — without scripts or a human in the loop. Your old IVR menu can't do any of that. Voice agents hold natural, back-and-forth conversations that adapt in real time to whoever's on the line.
What is holding your current website back?
Common gaps we find in nearly every audit.
How We Build This Right
Every safeguard, built in from Day 1.
Real-Time Speech Recognition
Sub-600ms ASR processing catches every word — accents, background noise, all of it. Your agent won't ask callers to repeat themselves.
Natural Voice Synthesis
The voices are built on ElevenLabs and custom voice models. Tone, pacing, inflection — it all feels real. Most callers genuinely can't tell they're talking to an AI.
Intelligent Call Routing
When a conversation needs a human, the agent does a warm handoff with full context already loaded. The rep picks up knowing exactly what was discussed, not starting from scratch.
CRM & Calendar Integration
It connects directly to whatever you're already using — HubSpot, Salesforce, Cal.com, Google Calendar. Appointments get booked and contacts get updated mid-call, no follow-up required.
Conversation Analytics
Every call produces structured data: intent classification, sentiment scores, qualification criteria, full transcripts — all searchable in your dashboard.
Call Recording & Compliance
Consent handling, call recording storage, and PII redaction are built in. Depending on your industry, we build to TCPA, HIPAA, and GDPR requirements.
What We Build
Purpose-built features for your industry.
Multi-Turn Conversation Memory
The agent tracks context across a long conversation. It remembers what the caller mentioned ten minutes ago and doesn't lose the thread.
Function Calling & API Actions
Mid-call actions — checking appointment availability, pulling up order status, creating a support ticket — happen instantly.
Multilingual Support
Got a diverse caller base? Voice agents detect and switch languages automatically. No separate phone lines, no routing headaches.
Customizable Voice & Personality
You control the tone. Professional, friendly, technical — custom voice profiles and conversation styles can match your brand closely.
Outbound Campaign Automation
Outbound calling works too. Appointment reminders, payment follow-ups, survey collection, re-engagement campaigns — running at scale without adding headcount.
Live Dashboard & Monitoring
You can watch calls in real time, step in when needed, and track KPIs like resolution rate, average handle time, and conversion.
Built on a Modern, Secure Stack
Our Development Process
From discovery to launch. Quality at every step.
Call Flow Mapping
Week 1We start by digging into your current call volume, common intents, and business rules. Every conversation path gets mapped out — including the edge cases and escalation triggers people usually forget until something breaks.
Agent Architecture & Voice Design
Week 2-3Then we pick the right ASR/LLM/TTS stack for your latency and accuracy needs. Custom voice profiles, prompt engineering, and function calling schemas get built and tested properly before anything goes live.
Integration & Telephony Setup
Week 3-4We connect your voice agent to Twilio or your existing telephony provider, your CRM, calendar, and any backend systems the agent needs to pull real-time data mid-call.
Testing & Adversarial QA
Week 4-5Hundreds of simulated calls put every conversation path through its paces. We stress-test with edge cases, interruptions, background noise, and accent variations until resolution rates hit target.
Launch & Optimization
Week 5-6Then we deploy with a shadow period — the agent handles real calls while your team monitors. We do weekly prompt tuning and flow optimization after launch, because performance keeps improving once you've got real call data to work with.
Frequently Asked Questions
Explore related industries
200+ employee company? Complex multi-tenant, auction, or multi-location requirement? We have a dedicated enterprise capability track.
Get Your Free Voice Agent Assessment
We'll deliver a quote within 24 hours.
Let's build
something together.
Whether it's a migration, a new build, or an SEO challenge — the Social Animal team would love to hear from you.