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Your Residents Are Googling at 11pm. Your Site Should Answer.

If you're a municipal manager watching staff field 200+ calls about trash pickup times, your website isn't working -- we rebuild it so residents find answers in two clicks.

We build fast, accessible, ADA-compliant municipality websites that help residents get what they need -- and keep your staff off the phone.

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Municipality Website Development

Municipality website development is the end-to-end design, build, and launch of government-facing public sites engineered to meet ADA and WCAG accessibility standards, handle high-traffic service requests, and surface critical information without staff intervention. Unlike general web projects, municipal builds must satisfy procurement rules, integrate with existing permitting or utility billing systems, and remain maintainable by non-technical staff. The result is a site that functions as a 24-hour service counter for residents rather than a digital brochure.

What is holding your current website back?

Common gaps we find in nearly every audit.

Staff spend hours each day answering calls about trash schedules, permit requirements, and meeting agendas that are already published -- but buried or outdated on the current site.
Risk: Every call that could have been self-served costs staff time that belongs on higher-priority work, and residents who cannot find answers quickly lose trust in local government competence.
The existing site was last rebuilt years ago and does not pass basic WCAG 2.1 AA checks, meaning residents with screen readers or low vision cannot access service information.
Risk: ADA Title II exposure is real and growing -- the DOJ has issued guidance and municipalities of all sizes have faced formal complaints, consent agreements, and remediation costs that dwarf the cost of building correctly the first time.
During emergencies -- road closures, boil-water advisories, severe weather -- there is no fast path to push a sitewide alert, so the information vacuum fills with misinformation on social media.
Risk: Delayed public communication during a service disruption damages resident safety, invites media criticism, and creates liability exposure that a simple emergency-alert module would have prevented.

How We Build This Right

Every safeguard, built in from Day 1.

WCAG 2.1 AA Accessibility

Every page is audited against WCAG 2.1 Level AA criteria before launch, including color contrast ratios, keyboard navigation, skip-link implementation, and proper ARIA labeling for forms and dynamic content. We provide a signed accessibility conformance report at delivery.

ADA Title II Readiness

Municipal sites are subject to ADA Title II obligations, and DOJ enforcement has accelerated. We build to current technical standards and document remediation steps for any third-party embeds -- maps, payment widgets, agenda tools -- that fall outside our direct control.

Performance and Uptime Standards

Sites are delivered with a Core Web Vitals baseline -- LCP under 2.5 seconds, CLS under 0.1 -- and hosted on infrastructure with 99.9 percent uptime SLAs. Load performance is especially critical during emergencies when resident traffic spikes sharply.

What We Build

Purpose-built features for your industry.

Self-Service Resident Portal

A structured service directory lets residents locate permit applications, utility payment links, trash and recycling schedules, and department contacts without using the search bar. Pages are organized by resident task, not by internal department structure, so information is found in two clicks or fewer.

Emergency Alert Banner System

Staff with no development background can publish a sitewide emergency alert in under two minutes using a simple admin panel. Alerts support priority levels, expiration timestamps, and links to full advisories -- and they display correctly on mobile without obscuring navigation.

CMS Built for Non-Technical Staff

Content management is handled through a structured CMS with role-based permissions, so a public works coordinator can update their own department pages without touching anything outside their scope. We include a recorded training session and written documentation tailored to your actual staff workflows.

Third-Party System Integration

We connect your site to the tools you already use -- Tyler Technologies, CivicPlus payment portals, Granicus agendas, Google Maps embeds -- and document any accessibility gaps those vendors introduce so you have a clear remediation record for compliance purposes.

Built on a Modern, Secure Stack

Next.jsSupabaseVercelSanity CMSMapboxTailwind CSS

Our Development Process

From discovery to launch. Quality at every step.

01

Discovery and Content Audit

1-2 weeks

We interview department heads and front-line staff to map the top 20 resident service requests that currently drive phone volume. We audit your existing site for broken links, outdated PDFs, and accessibility failures, then produce a prioritized content plan that drives the entire information architecture.

02

Architecture and Accessibility Design

1-2 weeks

We build a task-oriented site map and wireframe every primary template -- home, department landing, service detail, news, and alert pages -- against WCAG 2.1 AA requirements before any visual design begins. You review and approve structure before we write a line of code.

03

Build, Integration, and QA

2 weeks

Development runs in a staging environment with weekly progress checkpoints. We integrate your third-party systems, configure the CMS with role permissions matching your org chart, and run a full accessibility audit using both automated tools and manual keyboard and screen-reader testing before handoff.

04

Launch, Training, and Handoff

1 week

We manage DNS cutover during low-traffic hours and monitor uptime and Core Web Vitals for the first 72 hours post-launch. Staff receive a recorded CMS training session segmented by role, written documentation, and a 30-day support window for content and configuration questions.

Social Animal

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Frequently Asked Questions

Most projects run 10-13 weeks from kickoff to launch. Complex integrations -- permitting systems, payment gateways -- can push that to 16 weeks. We provide a detailed schedule during discovery so your council knows exactly what to expect and when to review deliverables.
Yes. Every site meets WCAG 2.2 AA and Section 508 requirements. We test with axe-core, manual keyboard navigation, and screen readers including NVDA and VoiceOver. You receive a completed VPAT documenting conformance at launch.
Absolutely. Sanity CMS with role-based permissions means each department manages their own pages, meeting agendas, and documents. The editing interface is visual -- most staff are comfortable after a 90-minute training session.
We integrate with common municipal platforms including Tyler Technologies, BS&A, CivicPlus, and payment processors like PayPal Government and Stripe. If your system has an API or can export data, we can connect to it. We scope integration work during discovery.
You get 30 days of post-launch support covering bug fixes, content questions, and minor adjustments. After that, we offer monthly retainer plans for ongoing development, security updates, and content support. Many municipalities keep us on for quarterly accessibility re-audits.
We build native internationalization into the site architecture with separate content entries per language -- not a Google Translate widget. This means accurate translations, proper SEO for each language, and Title VI compliance for federally funded municipalities.
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