Your shipper logs in at 11 p.m. to check container ETAs. No phone call. No email thread. Your portal surfaces real-time air, ocean, and ground milestones, document vaults organized by BOL, and quote history with pricing breakdowns — all under your brand, on your domain. It replaces the operational theater of Slack pings, forwarded email chains, and 'let me get back to you' delays that make your team look slow and your business feel small. When a shipper can track their own freight, download their own invoices, and request quotes without waiting on a human, your margin stops bleeding into customer service hours. Your team books new lanes instead of answering 'where is it?' for the fifth time this week.
Wo Projekte scheitern
Compliance
Real-Time Shipment Tracking
Secure Document Vault
Self-Service Quoting Engine
Invoice & Payment Management
Role-Based Access Control
Automated Notifications
Was wir bauen
Track air, ocean, and ground shipments from a unified dashboard with map overlays and milestone push notifications
Upload BOLs, ISFs, packing lists, and invoices with drag-and-drop tagging that auto-sorts by shipment ID
Search booking history by date range, origin, destination, or spend with one-click CSV export for accounting teams
Request instant quotes by entering cargo details, origin, and destination — rates display in seconds, not business days
Access the portal from any phone or tablet without downloading an app or logging into a desktop VPN
Sync shipment data from your TMS or carrier APIs so customers see live container positions, not stale PDFs
Unser Prozess
Discovery & Workflow Mapping
Architecture & UX Design
Portal Development & Integration
Testing & Data Migration
Launch & Support
Häufige Fragen
Wie funktioniert die Echtzeit-Sendungsverfolgung in einem Client Portal?
We pull milestone data directly from carrier APIs — ocean lines, airlines, trucking providers — so status updates, ETAs, and route maps appear in your portal automatically. Nobody on your team is manually entering anything. How often the data refreshes depends on the carrier, but we typically configure it somewhere between every 15 minutes and every hour.
Kann das Portal sich mit unserem bestehenden TMS oder CargoWise verbinden?
Yes. We've built REST API integrations with CargoWise, Magaya, Descartes, and most modern TMS platforms. If your system has an API or supports data exports, we can sync shipments, documents, and invoices in both directions. Got a legacy system with no API? We use scheduled file-based imports to handle that.
Wie sicher ist der Document Vault für sensible Versanddokumente?
Documents sit in encrypted AWS S3 buckets with role-based access controls — each user only sees documents tied to their own shipments. We implement row-level security in Supabase, enforce HTTPS throughout, and support two-factor authentication for admin accounts. Every download and upload gets logged.
Wie lange dauert es, ein Freight Forwarder Client Portal zu bauen?
A full-featured portal with tracking, document vault, quoting, and invoicing typically takes 8–9 weeks from kickoff to launch. If you're starting with just tracking and documents, we can get that out the door in 5–6 weeks. The main variables are how many carrier APIs we're connecting and how complex your existing data is.
Müssen unsere Shipper eine App herunterladen, um das Portal zu nutzen?
No app needed. The portal is a progressive web application — it runs in any browser on any device, desktop, tablet, or phone. Shippers just go to your branded URL. If you want it to feel more like a native app, we can add install-to-homescreen functionality so it lives on their phone without touching the app stores.
Können Shipper Angebote anfordern und Sendungen über das Portal buchen?
Absolutely. We build structured quote request forms that capture origin, destination, cargo details, and service level. Your team can generate quotes manually, or if you've got a rate engine, quotes can flow through that instead. Either way, approved quotes convert to bookings in a single click and everything stays searchable.
Get Your Free Portal Assessment
We'll review your logistics workflow and deliver a quote within 24 hours.
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something together.
Whether it's a migration, a new build, or an SEO challenge — the Social Animal team would love to hear from you.