A spare parts portal is a B2B web application that lets customers, dealers, and field technicians find and order machine parts on their own. They look up a serial number, navigate an interactive Bill of Materials, and work with 3D exploded-view diagrams to confirm exactly what they need. It connects directly to your ERP — live inventory, real pricing, actual order status — so you're not managing phone calls, PDF catalogs, and manual quotes anymore. Your customers get 24/7 self-service. Your parts desk gets their time back.
FAQ
How does serial number lookup work in a spare parts portal?
The customer types in a machine serial number. That queries your ERP — or a synced database — and returns the exact machine configuration, its Bill of Materials, and all eligible replacement parts. If a part's discontinued, the system walks the supersession chain and shows the current alternative with cross-reference documentation. The customer never has to call anyone.
Can you integrate with our existing ERP system?
Yes. We build bidirectional API integrations with SAP, Oracle, Microsoft Dynamics, Epicor, and Infor. For ERPs that don't have modern APIs, we use middleware or scheduled sync with webhook-triggered cache updates. Live inventory, customer-specific pricing, and order status all flow through the portal without anyone touching it manually.
What does the 3D parts diagram feature require from us?
We need your existing CAD files in STEP, IGES, STL, or native SolidWorks/CATIA format. Our pipeline converts them into lightweight, web-ready 3D models rendered with Three.js. Every component in the exploded view becomes clickable and links to the corresponding part record, BOM node, and cart action.
How long does it take to build a spare parts portal?
A typical portal — serial lookup, BOM explorer, 3D diagrams, ERP integration — takes 12–14 weeks from kickoff to launch. Simpler builds, like catalog search with ERP sync but no 3D, can ship in 8–10 weeks. It depends on catalog size, ERP complexity, and how ready your CAD assets are.
Can dealers get their own branded portal?
Yes. We build multi-tenant architectures where each dealer gets a white-labeled sub-portal with their own logo, domain, customer list, and inventory allocation. All of it runs on one admin backend with the same ERP integration, so you've got a single source of truth for parts data and pricing.
How do you handle parts that have been discontinued?
We track supersession chains in the database. When your ERP flags a part as discontinued, the portal resolves the chain to the current active replacement automatically. Customers see the original part marked discontinued with a clear link to the recommended alternative — fit notes and spec differences included. Nobody ends up in a dead end.
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