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Serial Number LookupBOM Explorer3D Parts DiagramsERP Integration

B2B Spare Parts Portal Development

Serial Lookup, BOM, 3D Diagrams, ERP Integration

We build spare parts portals for industrial manufacturers — serial number lookup, interactive BOMs, 3D parts diagrams, live ERP sync. The result: less downtime, fewer wrong-part orders.

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87%
Fewer Order Errors
With visual part selection
24/7
Self-Service Access
No phone queues
<200ms
Search Response
Algolia-powered
95+
Lighthouse Score
Performance target
What Is a Spare Parts Portal?

A spare parts portal is a B2B web application that lets customers, dealers, and field technicians find and order machine parts on their own. They look up a serial number, navigate an interactive Bill of Materials, and work with 3D exploded-view diagrams to confirm exactly what they need. It connects directly to your ERP — live inventory, real pricing, actual order status — so you're not managing phone calls, PDF catalogs, and manual quotes anymore. Your customers get 24/7 self-service. Your parts desk gets their time back.

Your Current Site May Be a Liability

Common gaps we find in nearly every audit.

Technicians call your parts desk and wait 20 minutes for a part number
Risk: Meanwhile, every hour of machine downtime is costing that customer $10K–$50K in lost production.
Customers order from flat PDF catalogs and get the wrong part
Risk: Return rates hit 15–25%, which eats margins and, eventually, trust.
Your serial-to-BOM mapping lives in a spreadsheet — or in someone's head
Risk: When that person leaves, the knowledge goes with them.
ERP inventory data never reaches customers in real time
Risk: Orders placed against zero stock kick off backorder cascades and a wave of angry emails.
Nobody sees cross-sell or upsell opportunities when a customer's hunting for a single part
Risk: That's 30%+ of aftermarket revenue left on the table every quarter.
Dealers maintain their own shadow catalogs on stale data
Risk: Price discrepancies and discontinued-part orders create channel conflict you're constantly cleaning up.

What Your Website Could Look Like

Custom-designed for your industry. No templates. No stock photos.

Industrial machinery B2B spare parts portal with serial number lookup
B2B industrial parts portal with machine serial lookup, BOM tree, ERP integration, and reorder workflows

How We Build This Right

Every safeguard, built in from Day 1.

Serial Number Lookup

A customer enters their machine serial and immediately sees their exact configuration, eligible parts, and available upgrade paths. When original parts are discontinued, AI surfaces the alternatives automatically.

Interactive BOM Explorer

A hierarchical Bill of Materials with expand/collapse navigation, tied directly to your ERP structure. Each node links to part details, live availability, and one-click ordering.

3D Exploded-View Diagrams

Three.js-powered 3D models let users rotate, zoom, and click individual components to add them to cart. We convert your existing CAD files into web-ready assets — no manual remodeling required.

Real-Time ERP Integration

Bidirectional sync with SAP, Oracle, Microsoft Dynamics, or Epicor — live inventory, customer-specific pricing, order status. No batch jobs. Webhook-driven updates.

Account-Based Pricing & Access

Dealer tiers, contract pricing, and volume discounts enforced per login. Each customer sees only the machines and price lists tied to their account.

Predictive Maintenance Bundles

The portal auto-generates maintenance kits based on machine age, runtime hours, and service history. Push notifications go out when a scheduled service window is coming up.

What We Build

Purpose-built features for your industry.

AI-Powered Part Search

Search trained on your order history and spec sheets handles partial numbers, typos, and natural language — someone typing "hydraulic seal for Model 4200" gets useful results.

Multi-Format CAD Import

We ingest STEP, IGES, STL, and native SolidWorks/CATIA files to generate interactive 3D web viewers. No manual remodeling.

Supersession Chain Tracking

When a part gets discontinued, the portal follows the supersession chain automatically and shows the current replacement with cross-reference notes. Customers don't hit dead ends.

Dealer & Distributor Portals

Each dealer gets a white-labeled sub-portal — their own branding, domain, inventory allocation, and customer list. You manage all of it from one admin backend.

Service Request & Warranty Module

Customers submit warranty claims and service requests tied to specific serial numbers, with photo upload. It cuts the back-and-forth by around 60%.

Analytics & Demand Forecasting

A dashboard showing top-searched parts, failed searches, conversion funnels, and demand signals — the kind of data that actually informs purchasing and stocking decisions.

Built on a Modern, Secure Stack

Next.jsSupabaseVercelThree.jsAlgoliaSAP/Oracle ERP APIsPostgreSQLRedisCloudflare

Our Development Process

From discovery to launch. Quality at every step.

01

Data Audit & ERP Mapping

Week 1–2

We start by going through your parts data, BOM structures, serial number schemas, and ERP endpoints. Gaps, duplicates, and broken supersession chains get surfaced before we write a single line of code.

02

Architecture & Wireframes

Week 3–4

We design the buyer flows — serial lookup, BOM navigation, 3D interaction. API contracts for your ERP get defined, staging environments get stood up, and account-based pricing rules get mapped out.

03

Core Build & ERP Integration

Week 5–9

We build the Next.js portal, Algolia search index, Three.js viewer, and live ERP connectors. Serial lookup, BOM explorer, and cart/checkout all go functional in staging.

04

3D Asset Pipeline & QA

Week 10–12

We process your CAD library into web-optimized 3D models and run end-to-end testing across serial lookups, order flows, and ERP sync. Load testing runs against realistic catalog volumes.

05

Launch & Optimization

Week 13–14

We deploy to Vercel edge with CDN-cached 3D assets, train your team on the admin tools, and monitor search analytics, failed lookups, and conversion rates through the first 30 days.

Social Animal

Ready to discuss your b2b spare parts portal development project?

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Spare Parts Portals from $18,000

Fixed-fee. 30-day post-launch support included. See all packages →

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Frequently Asked Questions

The customer types in a machine serial number. That queries your ERP — or a synced database — and returns the exact machine configuration, its Bill of Materials, and all eligible replacement parts. If a part's discontinued, the system walks the supersession chain and shows the current alternative with cross-reference documentation. The customer never has to call anyone.
Yes. We build bidirectional API integrations with SAP, Oracle, Microsoft Dynamics, Epicor, and Infor. For ERPs that don't have modern APIs, we use middleware or scheduled sync with webhook-triggered cache updates. Live inventory, customer-specific pricing, and order status all flow through the portal without anyone touching it manually.
We need your existing CAD files in STEP, IGES, STL, or native SolidWorks/CATIA format. Our pipeline converts them into lightweight, web-ready 3D models rendered with Three.js. Every component in the exploded view becomes clickable and links to the corresponding part record, BOM node, and cart action.
A typical portal — serial lookup, BOM explorer, 3D diagrams, ERP integration — takes 12–14 weeks from kickoff to launch. Simpler builds, like catalog search with ERP sync but no 3D, can ship in 8–10 weeks. It depends on catalog size, ERP complexity, and how ready your CAD assets are.
Yes. We build multi-tenant architectures where each dealer gets a white-labeled sub-portal with their own logo, domain, customer list, and inventory allocation. All of it runs on one admin backend with the same ERP integration, so you've got a single source of truth for parts data and pricing.
We track supersession chains in the database. When your ERP flags a part as discontinued, the portal resolves the chain to the current active replacement automatically. Customers see the original part marked discontinued with a clear link to the recommended alternative — fit notes and spec differences included. Nobody ends up in a dead end.
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Need enterprise scale?

200+ employee company? Complex multi-tenant, auction, or multi-location requirement? We have a dedicated enterprise capability track.

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