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Spare Parts Portals
Serial Number LookupBOM Explorer3D Parts DiagramsERP Integration

Tu equipo de repuestos acaba de pasar 9 horas buscando un número de serie

Si gestionas el servicio postventa de dozers, compresores o equipos de molienda, ya lo sabes: cada consulta implica un laberinto de llamadas, tres PDFs y una suposición.

87%
Fewer Order Errors
With visual part selection
24/7
Self-Service Access
No phone queues
<200ms
Search Response
Algolia-powered
95+
Lighthouse Score
Performance target
What A Spare Parts Portal Actually Replaces — And What It Won't

Your technician lands on the portal at 2 AM. They type a serial number, drill into the BOM, spin a 3D exploded-view diagram, and add the exact seal to cart—live inventory, real price, order ships at sunrise. No phone tree. No PDF catalog guessing. Your spare parts portal connects directly to your ERP so every search hits current stock, supersession chains resolve automatically, and your parts desk stops playing human lookup table. It handles the 80% of orders that don't need expert intervention. Your team keeps the 20% that actually require judgment. Downtime shrinks. Return rates drop. Your aftermarket margin stops leaking to channel conflict and backorder chaos.

Dónde fallan los proyectos

Technicians call your parts desk and wait 20 minutes for a part number Meanwhile, every hour of machine downtime is costing that customer $10K–$50K in lost production.
Customers order from flat PDF catalogs and get the wrong part Return rates hit 15–25%, which eats margins and, eventually, trust.
Your serial-to-BOM mapping lives in a spreadsheet — or in someone's head When that person leaves, the knowledge goes with them.
ERP inventory data never reaches customers in real time Orders placed against zero stock kick off backorder cascades and a wave of angry emails.
Nobody sees cross-sell or upsell opportunities when a customer's hunting for a single part That's 30%+ of aftermarket revenue left on the table every quarter.
Dealers maintain their own shadow catalogs on stale data Price discrepancies and discontinued-part orders create channel conflict you're constantly cleaning up.

Cumplimiento

Serial Number Lookup

A customer enters their machine serial and immediately sees their exact configuration, eligible parts, and available upgrade paths. When original parts are discontinued, AI surfaces the alternatives automatically.

Interactive BOM Explorer

A hierarchical Bill of Materials with expand/collapse navigation, tied directly to your ERP structure. Each node links to part details, live availability, and one-click ordering.

3D Exploded-View Diagrams

Three.js-powered 3D models let users rotate, zoom, and click individual components to add them to cart. We convert your existing CAD files into web-ready assets — no manual remodeling required.

Real-Time ERP Integration

Bidirectional sync with SAP, Oracle, Microsoft Dynamics, or Epicor — live inventory, customer-specific pricing, order status. No batch jobs. Webhook-driven updates.

Account-Based Pricing & Access

Dealer tiers, contract pricing, and volume discounts enforced per login. Each customer sees only the machines and price lists tied to their account.

Predictive Maintenance Bundles

The portal auto-generates maintenance kits based on machine age, runtime hours, and service history. Push notifications go out when a scheduled service window is coming up.

Qué construimos

Train search on your order history so partial numbers and natural language queries return the right part, not a dead end

Your technicians find the right part in under 90 seconds instead of waiting on hold for 20 minutes

Ingest STEP, IGES, STL, and native CAD files to generate interactive 3D viewers without manual remodeling

Your return rate drops from 15–25% to single digits because customers see exploded views before they order

Track supersession chains automatically so discontinued parts resolve to current replacements with cross-reference notes

Your serial-to-BOM mapping lives in the system so turnover doesn't erase institutional knowledge

Deploy white-labeled sub-portals for each dealer with separate branding, inventory allocation, and customer lists

Your customers see real-time inventory before they click 'order' so backorder cascades stop flooding your inbox

Capture warranty claims and service requests tied to serial numbers with photo upload to cut back-and-forth by 60%

Your portal suggests cross-sell and upsell opportunities at the moment of search so you capture 30% more aftermarket revenue

Surface analytics showing top-searched parts, failed searches, and demand signals that inform purchasing decisions

Your dealers pull pricing and availability from a single source of truth so channel conflict stops burning your time

Nuestro proceso

01

Data Audit & ERP Mapping

We start by going through your parts data, BOM structures, serial number schemas, and ERP endpoints. Gaps, duplicates, and broken supersession chains get surfaced before we write a single line of code.
Week 1–2
02

Architecture & Wireframes

We design the buyer flows — serial lookup, BOM navigation, 3D interaction. API contracts for your ERP get defined, staging environments get stood up, and account-based pricing rules get mapped out.
Week 3–4
03

Core Build & ERP Integration

We build the Next.js portal, Algolia search index, Three.js viewer, and live ERP connectors. Serial lookup, BOM explorer, and cart/checkout all go functional in staging.
Week 5–9
04

3D Asset Pipeline & QA

We process your CAD library into web-optimized 3D models and run end-to-end testing across serial lookups, order flows, and ERP sync. Load testing runs against realistic catalog volumes.
Week 10–12
05

Launch & Optimization

We deploy to Vercel edge with CDN-cached 3D assets, train your team on the admin tools, and monitor search analytics, failed lookups, and conversion rates through the first 30 days.
Week 13–14
Next.jsSupabaseVercelThree.jsAlgoliaSAP/Oracle ERP APIsPostgreSQLRedisCloudflare

Preguntas frecuentes

¿Cómo funciona la búsqueda por número de serie en un portal de repuestos?

El cliente introduce el número de serie de su máquina. Eso lanza una consulta a tu ERP —o a una base de datos sincronizada— que devuelve la configuración exacta del equipo, su Bill of Materials y todas las piezas de reemplazo elegibles. Si una pieza está discontinuada, el sistema recorre la cadena de supersesión y muestra la alternativa activa actual con la documentación de referencia cruzada. El cliente no tiene que llamar a nadie.

¿Podéis integrar el portal con nuestro ERP existente?

Sí. Construimos integraciones API bidireccionales con SAP, Oracle, Microsoft Dynamics, Epicor e Infor. Para ERPs que no disponen de APIs modernas, utilizamos middleware o sincronización programada con actualizaciones de caché disparadas por webhook. El inventario en tiempo real, los precios específicos por cliente y el estado de los pedidos fluyen a través del portal sin que nadie tenga que intervenir manualmente.

¿Qué necesitáis de nuestra parte para la funcionalidad de diagramas de piezas en 3D?

Necesitamos tus archivos CAD existentes en formato STEP, IGES, STL o en formato nativo de SolidWorks/CATIA. Nuestro pipeline los convierte en modelos 3D ligeros y optimizados para web, renderizados con Three.js. Cada componente de la vista explosionada es clicable y enlaza con el registro de pieza correspondiente, el nodo de BOM y la acción de compra.

¿Cuánto tiempo lleva desarrollar un portal de repuestos?

Un portal completo —búsqueda por número de serie, explorador de BOMs, diagramas 3D e integración ERP— tarda entre 12 y 14 semanas desde el inicio hasta el lanzamiento. Implementaciones más sencillas, como búsqueda en catálogo con sincronización ERP pero sin funcionalidad 3D, pueden estar listas en 8-10 semanas. El plazo depende del tamaño del catálogo, la complejidad del ERP y el estado de preparación de tus assets CAD.

¿Pueden los distribuidores tener su propio portal de marca blanca?

Sí. Construimos arquitecturas multi-tenant donde cada distribuidor accede a un subportal de marca blanca con su propio logo, dominio, lista de clientes y asignación de inventario. Todo funciona sobre un único backend de administración con la misma integración ERP, de modo que existe una única fuente de verdad para los datos de piezas y precios.

¿Cómo gestionáis las piezas que han sido discontinuadas?

Registramos las cadenas de supersesión en la base de datos. Cuando tu ERP marca una pieza como discontinuada, el portal resuelve la cadena automáticamente hasta el reemplazo activo actual. Los clientes ven la pieza original marcada como discontinuada con un enlace claro a la alternativa recomendada, incluyendo notas de compatibilidad y diferencias de especificación. Nadie llega a un callejón sin salida.

Spare Parts Portals from $18,000
Fixed-fee. 30-day post-launch support included.
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Next.js DevelopmentE-Commerce DevelopmentHeadless CMS DevelopmentCore Web Vitals & Jamstack Guide

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